Social Behaviour Analytics
Social Media is the place where customers talk and share the experience about the product and service. Collecting the quantitative and qualitative data from various social media sites and evaluating the data to make business decisions can be a smart move to shape the future of a business.
Analyzing the customer’s sentiment and feedback based on the data helps to customize our products offerings.
Understanding the real-time customer choices, intention and sentiments help businesses to engage psychologically and emotionally.
Listening to customers and catering our services accordingly helps businesses build a strong brand presence within targeted customers and achieve higher revenue.
Provides the statistics of the different quality scores and the scoreboard can provide information on various aspects of operational efficiency.